Returns & Exchanges at Cloud Nine®

We want you to feel beautiful and confident in your purchase, which is why we offer a 30-day window for returns on all unopened and unused products. If your order isn't a perfect match for your beauty routine, we are here to make the return process as seamless as possible.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your unused items in their original packaging to ensure they are protected during transit to our facility.

3

Attach Your Label

Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing